Frequently Asked Questions

What is Pocketovens.com?

Pocketovens.com is an ecommerce site primarily serving the Asian region, selling high quality vaporizers and related products. We also deliver around the world!

How do purchase my order on the site?

To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.

What are the payment methods available?

Pocketovens.com offers various kind of Payment Methods as shown below :-

Credit Card
Visa, Mastercard or American Express
Internet Banking [Malaysia]
Pay for your order through your local banks internet banking portal ( Maybank / CIMB / Public Bank / RHB / etc). All payments are secure and handled by FPX.
Payment in other currencies
Get in touch with us and we will arrange for receiving payments in currencies other than Ringgit Malaysia (MYR).

Note: Your purchased products will not be delivered until we have full payment confirmation.


How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.


I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.


Can I cancel an existing order that have been made?

  1. Yes, only if the order is still on pending status.
  2. Please send an email to our customers service email at hello@pocketovens.com with the message title “Request to cancel order” in order to inform us about the cancellation order.
  3. Orders that are in shipping or shipped will not be cancelled.

What is the product's transaction currency?

All products transaction currency will be done in Ringgit Malaysia.

How long does delivery usually take?

Delivery within Malaysia
Usually takes about 2 to 4 working days from the Order Confirmation date. We use local courier services with express delivery (Poslaju / DHL eCommerce / ABX)
International Deliveries
International Deliveries are shipped using DHL eCommerce or Aramex.
The package is fully trackable and will take between 1 - 4 weeks to reach its destination, depending on your location.

Drop us a message at hello@pocketovens.com with Subject Line "International Delivery" if you have any further inquiries about our International delivery option.

I still have doubts!

Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to hello@pocketovens.com and we'll get our in-house bakers to take care of you.