Shipping Policy

Discreet & Secure, wherever you are.

All our products are meticulously packaged in plain shipping boxes without Pocket Ovens branding, ensuring discreetness and security for our customers. Our commercial warehouse address listed as the sender. We understand the intricacies of shipping vaporizers internationally, with challenging import processes especially in Asia. Details of our optional Customs Clearance Insurance is further down this page.

SHIPPING METHODS

Our shipping policy, known as FOB Shipping Point, designates the buyer as responsible for the shipment once it departs from our warehouse. We offer a variety of shipping methods depending on from where the products are purchased. Most of our inventory is shipped from Malaysia.

FREE Shipping

For orders in Malaysia, enjoy free shipping when you spend more than RM80 in a single order. 

FREE Same Day Delivery for Selangor & Kuala Lumpur

Same day delivery for customers in Selangor and Kuala Lumpur, when you spend RM500 or more. To qualify:

  • Place your order before 10.00 a.m.
  • Select the Same Day Delivery option at checkout.
  • Available weekdays excluding Malaysian/Selangor public holidays.

Your items will be shipped out on the same day and you will receive the items before 10pm on the day the order is placed and paid for.

Same Day Delivery is only currently available in the Greater Klang Valley area. We reserve the right to change your delivery method for Selangor addresses north of Rawang, Selangor.

Orders within Malaysia - Courier Delivery

Orders sent within Malaysia from the warehouse are normally dispatched via NinjaVan or DHL eCommerce.

Pickup from Warehouse - for bulk orders only

Bulk order customers have the option to self-pick up their orders from our Malaysian warehouse in Petaling Jaya, Selangor. Please contact us at hello@pocketovens.com upon placing your order to confirm. Self-pickup is only available on weekdays excluding Malaysian/Selangor public holidays.

INTERNATIONAL ORDERS

Products that are purchased outside Malaysia are normally shipped via DHL or Aramex.

Customs Information

Duties and import taxes imposed by the buyer's national customs authorities are always the responsibility of the buyer. The buyer is also responsible for complying with all local rules, regulations and import restrictions when purchasing from Pocketovens.com. Pocketovens.com is not responsible for shipments seized by customs, unless Customs Clearance Insurance has been purchased, 

Customs Clearance Insurance

Buyers have the option to purchase Pocketovens.com’s Customs Clearance Insurance in the shopping cart. The customs clearance insurance provides peace of mind that you will get your order delivered or receive a refund! 

This coverage activates if an order fails to clear customs. A shipment is considered cleared when:

  • Shipment tracking confirms clearance and has arrived into the destination country; OR
  • Courier delivery partner provides the buyer a tax invoice for duties, import taxes or other import fees. The shipment would be cleared subject to payment of due amount by the buyer. 

    If the order does not clear customs as defined above, Pocketsovens.com will do one of the following:

    1. Reship the order up to (1) time OR
    2. Refund the order, excluding shipping cost, Customs Clearance Insurance cost and any transaction fees.

    Pocketovens.com can chose to refund the order amount as defined above to the buyer without attempting re-delivery at its own discretion.

    Where does Pocket Ovens ship to?

    We ship globally except Singapore. We have previously shipped to happy customers in the following countries:

    • India
    • Malaysia
    • Thailand
    • Indonesia
    • Brunei
    • Japan
    • Philippines
    • Myanmar
    • Cambodia
    • Timor-Leste
    • Laos
    • Vietnam
    • Australia
    • South Africa
    • Spain
    • Portugal
    • Netherlands
    • Poland
    • Brazil
    • Mexico
    • Morocco
    • Egypt
    • Turkey
    • Sri Lanka
    • Argentina
    • Mauritius....and the list goes on!

     

    Based on 303 reviews
    84%
    (255)
    11%
    (33)
    2%
    (7)
    0%
    (1)
    2%
    (7)
    Money worth, hasssle free

    Easy shipping for local, compare buy from overseas. Chief Baker please update your stock. Malaysian want latest M7

    Easy to use and useful on the go

    Great

    Original and reliable

    A reliable cleaner

    Reliable and worth the money

    Spot on, fast service!

    Properly wrap and delivered within 1-2 days.

    A
    Arizer Air MAX
    Anonymous
    👍

    Arguably the best portable vaporizer.

    Works great!!

    Got two caps from previous M2019 n 2020, both seems weary and had been using for a few years, tried the low temp cap, got the right timing and produce a nice flavor & it got me back on track👍👍

    Absolute b@nger🔥🔥

    Fits nicely into 14mm, a bit tight while on it and it works great..produce a great flavor and great vapor and of course good material! Currently using my old M titanium tip.

    Mighty mouthpiece

    Spare accessory for Mighty. As the rubber can be hard to remove, getting these spares made things easier

    T
    Mighty
    TR S.
    Fantastic product

    The Mighty is a very user friendly vape, easy to clean and has a good battery life, almost 90 minutes on full battery. Of course it is pricey but worth every cent in my opinion. Although bulky, it is not that difficult to carry around with you during local travels. The slight drawback can be the fact that it requires wall plug to be charged and hence might not be easy to charge on the go.

    Overall no regrets

    V
    Venty
    VARIS C.
    Highly Recommended !!

    Awesome Product ..... Great Seller .. Great Support ❤️ Shipping Fast . Perfect ! ⭐️⭐️⭐️⭐️⭐️

    T
    PAX Mini
    TR S.
    Loving my Pax Mini

    The Pax mini is so easy to use and clean. The battery life is also fantastic as it can last more than an hour and the device itself although you cant set the temperature, it feels like its set at a perfect burn.

    Further to that, as usual, the customer service from Pocket Ovens is 5 star, any queries I had during and after purchase was answered in detail and helpfully.

    fast delivery!

    the condenser oring u get not the same as u get with the device, its even got dynavap usa stamp on it. thanks pocket oven for bringing in dynavap and it accessories!

    F
    PAX Mini
    Faiz M.
    Excellent Vaporizer

    Easy to use. Just give it a full charge. Pack the oven & lets go. Excellent hit. Recommended

    R
    Arizer XQ2
    Ron S.
    XQ2

    My second Arizer. Great product. Works as designed :-)

    The pocketovens guys did a great job. Flawless delivery. Topshelf.

    Molek doh

    Bare baik

    Terima kasih boss!

    M
    DynaVap B
    M.J.
    Good beginning to the dynavap world

    Learning curve is something else, but the results? oomf

    Thank you for your review!

    A
    DynaVap B
    Anonymous
    absolutely banger even just half bowl

    get it while u can, i just cannot miss out on this low price offer

    Thank you for your review! Do keep a lookout on our website for more great deals ;)

    An efficient and convenient way for efficiency

    So this was on sale for Merdeka a year back and so this can be considered to be a year review of usage.

    So first impressions? Great, finally no.need to manually adjust the screen here and there and getting cuts, pokes or having to redo several times with the screen.

    It is what it says to do and it was snugg with my Dynavap 2020M.

    So could you still have big clouds, a good taste and the rush? Yes you can.

    I mostly recommend this if you really need a more efficient saver. First time you use it.there might not be big clouds yet but it needs some getting used to to get the beat right and the haze will come.

    Just one thing, it is meant to be a saver not a boost, so. If you want to macrodose or something similarly beyond using the half bowl can't achieve that.

    Oh and DO be careful when it gets stuck, yes it can get stuck, especially if you missed out on maintenence. Mine is still stuck for a year 😅. But the positive side is i get to save on my herbs so I let it slide.

    Also huge thanks to PocketOvens as they said need to soak the chamber in alcohol to remove it. I just haven't gotten around to do it yet.

    But tl;dr, I recommend it as it helps you save. Just be careful not to let it get stuck.

    Thank you for the great review! We hope you managed to dislodge the stucked screen, do update us if the soaking method works in your favour.

    DynaVap BB9 Glass Midsection

    Thank you for your review!

    S
    Fenix Mini
    Siva S.
    Mighty Mini

    Packs a punch of flavour of herbs, heats and stays heated long enough, great entry level device!

    Thank you for your review!

    Really good value

    Great product, no regrets

    Thank you for your review!

    Extra Quartz Coils for Zenco

    The best for my concentrates. Great vapor production and retain the flavours too. More harsh than ceramic but definitely good buy to swap easily whenever you're lazy to clean up.

    Thank you for your review!

    A must upgrade!

    No need to spin while heating and thick clouds!

    Thank you for your review!

    niceeee

    Thank you for your review!